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FAQs
- Which taxes do you charge?
- Which forms of payment do you accept?
- Do you ship internationally?
- When will my order ship?
- What is a valid phone number?
- What are your safety measures against COVID-19?
- Why do we need to verify your age?
- Can I change or cancel my order?
- Are payments secure?
- How much does shipping cost?
- What is your shipping policy for international orders?
- How does age verification work?
- Will there be a delay in delivering my order?
- Can I order by phone or chat?
- Why was my payment rejected?
- What is your shipping policy?
- Is the age verification process secure?
- What is your payment policy for international orders?
- Are your products manufactured in or shipped from China?
- How do I track my order?
- Which currency do I pay for my international order?
- Why is my order status not updated?
- How do last 4 digits of SSN help verify my age?
- How about the products that are manufactured in and shipped from Italy?
- Do you offer Free Shipping?
- Which forms of payment do you accept for international orders?
- What happens if I can't be verified?
- How soon will my order be delivered?
- How much does international shipping cost?
- How do I submit my personal information?
- Do you ship internationally?
- How much duties and taxes do I pay for my international order?
- I live outside of the USA, do I need to be verified?
- My order was delivered to the wrong address. What should I do?
- Do you ship to US military addresses (APO/FPO)?
- Nobody was home and my order was Returned to Sender. What are my next steps?
- How can I track my international order?
- What is your return policy for international orders?
- What is Adult Signature Required (for delivery to the USA only)?
- My package has been Returned to Sender. What are my next steps?
- Where do you ship from?
- The import duties and taxes are too high so I refused the package. What should I do now?
- Do you ship to APO/FPO addresses?
Will there be a delay in delivering my order?
We are open for business and taking orders while maintaining regular operations in our fulfillment centers. However, any State/County/City shutdown ordinances may cause shipping delays. We expect orders placed today to ship in 1-2 business days. Depending on location, transit times in Continental USA currently range from 1-3 business days.
Effective March 25, 2020 and until further notice, we are temporarily suspending Priority and Express shipping options for all U.S. and international orders.
