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- Which taxes do you charge?
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- What is your payment policy for international orders?
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- How about the products that are manufactured in and shipped from Italy?
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- I live outside of the USA, do I need to be verified?
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- Where do you ship from?
- The import duties and taxes are too high so I refused the package. What should I do now?
- Do you ship to APO/FPO addresses?
My package has been Returned to Sender. What are my next steps?
In the instance that the carrier is unable to deliver after multiple attempts, your package may be returned by the carrier at their discretion. Please note some carriers may take up to 6 weeks to return the package to the USA.
All international orders are FINAL SALE - we do not accept returns or exchanges. If your package is returned to sender, ItalianSmokes.com will not be responsible for a refund of your order. We will not be responsible if your package is lost in transit when it is returned to sender.
To avoid such disappointment, we strongly recommend that you provide the most accurate shipping address during checkout.
