ItalianSmokes.com offers a conditional 15-days money-back return policy for most items.
Sales of following items are final, and the items cannot be returned or refunded: all discounted items, all items listed in the Special Deals section even if not discounted at the time of sale, all gift certificates, and all items shipped to contries other than the USA.
Except for final sales (see above), all items on ItalianSmokes.com may be returned and refunded if:
1) a Return Merchandise Authorization (RMA) is requested within 15 calendar days from receipt of the order;
2) items are promplty returned from the customer to the ItalianSmokes return address indicated on the RMA;
3) returned items are unopened, unused, and, if applicable, with all tags and stickers still fully attached.
For more information, see our Frequently Asked Questions.
For even more information, see our Terms of Service.
To request a RMA, first login to access the My Account section. Then go the Order History and select the order for which you wish to request a RMA. In the order, scroll to the list of products, select those you wish to return, enter a description of the reason why you want to make the return, and click "MAKE AN RMA SLIP".
Your RMA request will be processed usually within 1-2 business day. Once approved, you will receive an email with instructions on how to package and ship back the items to be returned.