ItalianSmokes.com offers a conditional 15-days money-back return policy for most items.
All Final Sale merchandise cannot be returned or refunded. Other nonreturnable purchases include discounted items, items listed in the Special Deals section even if not discounted at the time of sale, custom orders, gift certificates, gift packaging, memberships, items shipped to countries other than the USA, and items returned that are damaged, unsanitary, missing major contents or not in a like-new condition.
Custom and personalized orders made especially for you are nonreturnable. Custom Order items are items where a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds only to order.
Except for final sales (see above), all items on ItalianSmokes.com may be returned and refunded if:
1) a Return Merchandise Authorization (RMA) is requested within 15 calendar days from receipt of the order;
2) returned items are unopened, unused, and, if applicable, with all tags and stickers still fully attached;
3) customer ships the returned items by insured, traceable mail offered by USPS, UPS, or other carriers. Please include in the package a note with your Name, Order Number and Email Address.
For more information, see our Frequently Asked Questions.
For even more information, see our Terms of Service.
All international returns and/or refused orders are subject to a 50% restocking fee of the purchase price. The restocking fee would be applied as a reduction of your refund.
To request a RMA, send an email to Customer Support with your Name, Order Number, and Reason for Return: email@example.com
Your RMA request will be processed usually within 1-2 business day. Once approved, you will receive an email with instructions on how to package and ship back the items to be returned.