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FAQs
- Which taxes do you charge?
- Which forms of payment do you accept?
- Do you ship internationally?
- When will my order ship?
- What is a valid phone number?
- What are your safety measures against COVID-19?
- Why do we need to verify your age?
- Can I change or cancel my order?
- Are payments secure?
- How much does shipping cost?
- What is your shipping policy for international orders?
- How does age verification work?
- Will there be a delay in delivering my order?
- Can I order by phone or chat?
- Why was my payment rejected?
- What is your shipping policy?
- Is the age verification process secure?
- What is your payment policy for international orders?
- Are your products manufactured in or shipped from China?
- How do I track my order?
- Which currency do I pay for my international order?
- Why is my order status not updated?
- How do last 4 digits of SSN help verify my age?
- How about the products that are manufactured in and shipped from Italy?
- Do you offer Free Shipping?
- Which forms of payment do you accept for international orders?
- What happens if I can't be verified?
- How soon will my order be delivered?
- How much does international shipping cost?
- How do I submit my personal information?
- Do you ship internationally?
- How much duties and taxes do I pay for my international order?
- I live outside of the USA, do I need to be verified?
- My order was delivered to the wrong address. What should I do?
- Do you ship to US military addresses (APO/FPO)?
- Nobody was home and my order was Returned to Sender. What are my next steps?
- How can I track my international order?
- What is your return policy for international orders?
- What is Adult Signature Required (for delivery to the USA only)?
- My package has been Returned to Sender. What are my next steps?
- Where do you ship from?
- The import duties and taxes are too high so I refused the package. What should I do now?
- Do you ship to APO/FPO addresses?
Nobody was home and my order was Returned to Sender. What are my next steps?
All undelivered packages are processed as customer-initiated returns, assuming the items are intact and fit for resale. You will be refunded less the original shipping cost and a $10 return fee.
We reserve the right to deny returns if the item(s) does not meet our policy requirements. Returns are not applicable on Special Deals/ Final Sale items.
ItalianSmokes.com will not be responsible if your package is lost in transit when it is returned to sender. To avoid such disappointment, we strongly recommend that you provide the most accurate shipping address during checkout.
