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FAQs

Coronavirus Updates
1.What are your safety measures against COVID-19?

Across our fulfillment centers, we are following the guidance of the U.S. Centers for Disease Control (CDC) and the World Health Organization (WHO) in taking precautionary measures such as increased cleaning and sanitizing routines, frequent hand-washing for all staff, and the use of gloves in the handling products and the preparation of orders.

2.Will there be a delay in delivering my order?

We are open for business and taking orders while maintaining regular operations in our fulfillment centers. However, any State/County/City shutdown ordinances may cause shipping delays. We expect orders placed today to ship in 1-2 business days. Depending on location, transit times in Continental USA currently range from 1-3 business days.

Effective March 25, 2020 and until further notice, we are temporarily suspending Priority and Express shipping options for all U.S. and international orders.

3.Are your products manufactured in or shipped from China?

No, we do not carry any product that is manufactured in China.

4.How about the products that are manufactured in and shipped from Italy?

As COVID-19 continues to spread in Italy (sadly), all factories are closed and all nonessential production is halted starting March 22, 2020. We are working hard to make sure that the cigars you love are available when you want them, delivered in the safest way possible. The situation is quickly evolving each day, and we will keep you updated with any changes to our operations.

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