Faq categories
FAQs
- Which taxes do you charge?
- Which forms of payment do you accept?
- Do you ship internationally?
- When will my order ship?
- What is a valid phone number?
- What are your safety measures against COVID-19?
- Why do we need to verify your age?
- Can I change or cancel my order?
- Are payments secure?
- How much does shipping cost?
- What is your shipping policy for international orders?
- How does age verification work?
- Will there be a delay in delivering my order?
- Can I order by phone or chat?
- Why was my payment rejected?
- What is your shipping policy?
- Is the age verification process secure?
- What is your payment policy for international orders?
- Are your products manufactured in or shipped from China?
- How do I track my order?
- Which currency do I pay for my international order?
- Why is my order status not updated?
- How do last 4 digits of SSN help verify my age?
- How about the products that are manufactured in and shipped from Italy?
- Do you offer Free Shipping?
- Which forms of payment do you accept for international orders?
- What happens if I can't be verified?
- How soon will my order be delivered?
- How much does international shipping cost?
- How do I submit my personal information?
- Do you ship internationally?
- How much duties and taxes do I pay for my international order?
- I live outside of the USA, do I need to be verified?
- My order was delivered to the wrong address. What should I do?
- Do you ship to US military addresses (APO/FPO)?
- Nobody was home and my order was Returned to Sender. What are my next steps?
- How can I track my international order?
- What is your return policy for international orders?
- What is Adult Signature Required (for delivery to the USA only)?
- My package has been Returned to Sender. What are my next steps?
- Where do you ship from?
- The import duties and taxes are too high so I refused the package. What should I do now?
- Do you ship to APO/FPO addresses?
Across our fulfillment centers, we are following the guidance of the U.S. Centers for Disease Control (CDC) and the World Health Organization (WHO) in taking precautionary measures such as increased cleaning and sanitizing routines, frequent hand-washing for all staff, and the use of gloves in the handling products and the preparation of orders.
We are open for business and taking orders while maintaining regular operations in our fulfillment centers. However, any State/County/City shutdown ordinances may cause shipping delays. We expect orders placed today to ship in 1-2 business days. Depending on location, transit times in Continental USA currently range from 1-3 business days.
Effective March 25, 2020 and until further notice, we are temporarily suspending Priority and Express shipping options for all U.S. and international orders.
No, we do not carry any product that is manufactured in China.
As COVID-19 continues to spread in Italy (sadly), all factories are closed and all nonessential production is halted starting March 22, 2020. We are working hard to make sure that the cigars you love are available when you want them, delivered in the safest way possible. The situation is quickly evolving each day, and we will keep you updated with any changes to our operations.
