ItalianSmokes.com is the first online store dedicated to selling premium Italian cigars. Over the years, we have expanded our product line. Today, in addition to premium Italian cigars, we also carry US-made premium Italian-style “heritage” cigars, select cigar accessories, brand swag, and premium Italian and American candy. We are known for our high quality products, excellent customer support, and fast domestic and international shipping.

ItalianSmokes.com has been selling premium Italian cigars for almost 20 years. This has given us plenty of time to become very knowledgeable about our products and brands, to learn about what our customers appreciate and want, and to develop processes to get you your orders as fast and in the best condition possible.

We are an e-commerce retailer based in Florida and Wyoming, in the United States of America. We are, and always have been been, a pure e-commerce company, and do not have a physical “brick-and-mortar” store.

Toscano and Toscanello cigars are premium cigars manufactured in Italy, but we also carry some premium Italian-style “heritage” cigars that are made in the US. While FDA regulations greatly restrict the variety of products that can be imported into the USA, we carry the largest selection of Italian and Italian-style premium cigars available outside of Italy.

Welcome to ItalianSmokes.com! Our blog post Primer on Toscano is a great place to start. If you still have questions, please contact our Customer Care team. We are happy to give you personalized recommendations!

While most Italian and Italian-style cigars are “cheroot” and do not generally require being kept in a humidor, for optimal taste and draw we strongly recommend storing the cigars at 70-75% Relative Humidity and 65-70 °F (18-21 °C) for at least 7 days prior to smoking.

While ItalianSmokes has historically been solely focused on premium cigars and accessories, in 2025 we also introduced premium Italian and American candy. Why? If you walk into any tobacconist in Italy, you will be met by tobacco products, of course, but also many shelves of candy. As you may already know or soon discover, certain candy flavors (especially, but not only: mint or licorice) are a perfect complement for cigars, or palate cleansers after a good smoke. Inspired by this, we have meticulously curated a selection of (mostly) Italian, cigar-friendly premium candy. Enjoy!

Just like our cigars, our thoughtfully curated selection of premium candy comes from Italy and North America.

You can find all allergen information, ingredients, and nutrition facts on each candy box, as well as in the candy’s product page and photos on our website.

We take great care in providing high quality products that are delivered the right way and candy is no exception. All candy ships with Expedited Shipping and, if your order includes non-candy items such as cigars, candy may ship separately.

If, in our reasonable opinion given the season and/or destination, we believe it to be necessary, we may include cooling pads in your package with candy. We also reserve the right to reasonably delay shipping your candy order to you, if we believe it to be necessary based on the weather, e.g. during a heat wave. Of course, if we must delay your order, we will inform you right away when the order is put on hold and as soon as it is released.

Please note that while we take every possible reasonable precaution to prevent damage from occurring during transit, ItalianSmokes is not responsible for any damage, including melting, that occurs once once your order has shipped.

The $15 per order surcharge we apply to orders which include candy covers shipping candy separately from other products, expedited shipping, cooling pads (when necessary), and the extra processing imposed by FDA compliance for food products.

We do our best to accurately fill all orders that we receive, but sometimes, despite our best efforts, mistakes do occur. Please contact our Customer Care team so we can work with you to promptly resolve the issue.

Once an order is processed, we are unable to make any changes to it. If your order has not been shipped yet, please contact our Customer Care team immediately to cancel your order. You can place a new order for the correct items. If your order has shipped, we are unable to cancel it or to reroute it.

Your order may be on hold due to an invalid shipping address, invalid contact information, or a payment processing delay. Please contact our Customer Care team so that we can work with you to promptly resolve the issue.

Yes, ItalianSmokes ships to most countries around the world. However, we do not ship to countries subject to U.S. trade sanctions and, for orders which include tobacco products, we do not ship to countries which restrict or prohibit the online sale or importation of tobacco products, such as the European Union. We believe in freedom, including freedom of commerce, but some countries do not. For a list of the countries that we do not ship to, see our Shipping Policy.

All of our international orders are fulfilled DAP (Delivered-at-Place) as defined in Incoterms 2020. ItalianSmokes does not provide any assurances on whether the goods you order can be legally imported into your destination country and is not responsible for any duty, tariffs, or other taxes and fees which may be assesses to the recipient by customs. You are strongly advised to check with your customs authority and/or other relevant government agency before you place an order with us for international delivery. This is especially important for tobacco products.

Even if there are no import restrictions in your destination country, it is still possible that local customs will refuse or hold the shipment. If the shipment is refused and returned to ItalianSmokes, we will not refund your order.

No, you cannot return nor request a refund for international orders. Given the uncertainty of international delivery and customs clearance, all international orders are FINAL SALES and ItalianSmokes will not accept returns or exchanges or issue refunds on any international order. There are no exceptions to this rule. For more information, see our Shipping Policy.

Under most circumstances, all products carried on ItalianSmokes can survive international delivery without damage. However, transit and custom clearance time can vary wildly, as can the climate en route and in the destination country. Therefore, we cannot and do not guarantee the freshness or quality of any tobacco or candy products shipped internationally. We recommend that you keep this in mind when selecting products, especially candy products, for international shipment, especially to warmer destinations. Remember that all international orders are FINAL SALES.

Duties, taxes, and/or any related fees are based on the purchased items' country of origin (manufacturing) and the classification of that item. These rates are set by the destination country. For more information, see our Shipping Policy. Remember that all international orders are FINAL SALES and that our international orders are fulfilled DAP, meaning you are solely responsible for any duty, tariffs, or other taxes and fees which may be assessed to the recipient by customs.

If you select this option at checkout, please understand that shipping is NOT free. We will contact you shortly after your order is placed, with a quote for Express International Shipping. If you accept the quote, you will need to pay for shipping separately, via credit card or wire transfer, before we ship your order. If you do not accept the quote and pay within 10 days, your order will be automatically canceled and refunded.

The cost for international shipping can vary greatly, and is either calculated at checkout or quoted after your order is placed if you requested an Express International Shipping quote during checkout. In general, shipping rates depend on the number, weight, and volume of the items purchased, on the destination country, and on the delivery speed (i.e. regular vs expedited).

Delivery for international orders typically takes 1-3 weeks after your order is processed. If you wish to receive your order faster, you can request an Express International Shipping quote during checkout. Transit time estimates do not include any processing times or delays due to customs clearance. For more information, see our Shipping Policy.

As mentioned, all international orders are fulfilled DAP and are FINAL SALES. If your package is returned to sender, e.g. because it was rejected by customs in the destination country, ItalianSmokes will not resend or refund your order.

As mentioned, all international orders are fulfilled DAP and are FINAL SALES. If you refuse a package because of duties, tariffs, or other taxes and fees which may be assessed by customs, ItalianSmokes will not resend or refund your order.

There are several possible reasons for your payment being rejected. One likely cause is that the information you have provided is inaccurate. Please ensure that all of your payment information, including your billing address, is exactly as it appears on your bank or card statement. If the problem persists, please contact our Customer Care team.

Yes. We take reasonable care to ensure the security of your information. All transactions are protected by industry-standard encryption technology and we never store your financial information in our systems, even if you are a registered user. For more information, see our Terms of Service.

For items that are in stock and shipping within the USA, we offer the following flat-rate standard shipping options:

Standard shipping: $10.00 or Free. See below.
Expedited shipping within the US: $29.00.

Shipping is FREE within the continental USA when your order is above $150.00!

International shipping costs are calculated at checkout, or during order processing if you request an Express International Shipping Quote. Please see our Shipping Policy and our International Orders FAQs for more information.

Please note that orders including candy products incur a $15 surcharge.

Orders are usually processed and shipped out within 2 business days. We are not responsible for any delays in order processing if your information is flagged and needs manual verification. For orders containing candy, we reserve the right to delay shipment if we have reason to believe warm weather may lead to spoilage.

You will receive an email confirmation once your order has shipped. For more information, and to see our estimated delivery times, see our Shipping Policy.

Once your order has shipped, you will receive an email confirmation with a tracking number and a link specific to the order. The link will direct you to the carrier's website to track your package.

If the carrier is unable to deliver after multiple attempts, your package may be returned by the carrier at their discretion. In this case, your order will be treated as a return and subject to our Return Policy. You can try contacting the carrier and arranging for another delivery attempt, or you can place a new order.

We do not offer product exchanges. If you ordered an incorrect item, we suggest returning the product and then placing a new order for a different item.

We cannot accept returns of products that have been opened, used, or otherwise damaged. We suggest placing an order for a different product. We are happy to make product recommendations for you to help in your decision.

In compliance with Food & Drug Administration (FDA) policies, and because candy is a perishable item, we do not accept any returns of candy products. We take every reasonable precaution to prevent damage from occurring during transit, but we cannot be held responsible for any damage, including melting, that occurs once your order has shipped.

To initiate a return, please contact our Customer Care team to request a Return Merchandise Authorization (RMA) within 15 calendar days of receiving your order. Your RMA request will typically be processed within 2 business days. Once we have approved your RMA, you will receive an email with instructions on how to package and ship back your return items.
For more information, see our Return Policy.

We do not offer free returns. If you make a return, you will be responsible for any return shipping fees, as well as a $10 restocking fee.

If there are no issues with the return, we will issue your refund to your original form of payment within 5-7 business days. For more information, see our Return Policy.

You can reset your password on the Account page. In the Login form, click Password Help, and enter the email address associated with your account to receive instructions on resetting your password.

If you are logged into your ItalianSmokes.com account, you can see your order history on the Account page.

We do not sell tobacco products to anyone under the age of 21. Federal, State, and some local laws and regulations require us to verify the age and identities of all customers prior to the first purchase of tobacco products.

We use AgeChecker.Net, a third-party service, to automatically verify the age of any customers attempting to place their first order for tobacco products. AgeChecker.Net has access to trusted public and government data sources and can usually verify your age in just a few seconds. Your age needs to be verified successfully only once; future orders placed from a previously verified account will not require age verification again.

Yes. AgeChecker.Net uses industry-standard encryption technology and other data security measures to ensure the security of the information you provide. The information you provide to AgeChecker.Net is not shared with ItalianSmokes, only whether your age is verified or not.

In some cases, AgeChecker.Net may not be able to automatically verify your age. This is often the case for international customers or customers who do not have sufficient records in the USA. If the AgeChecker.Net process fails, we will contact you via email to request a copy of a valid, government-issued ID to verify your age manually. We reserve the absolute right to reject the document(s) you provide if we cannot verify their authenticity; if so, we will cancel/refund your order and your account will be banned from making purchases of tobacco products.

To qualify for the 10% discount, please create an account on ItalianSmokes.com, if you do not already have one, and then contact our Customer Care team to request the discount. We will ask for proof of your status (e.g. a copy of your valid miliary ID, a photo of your police badge, etc.). Once approved, you can use the discount code USA10 during checkout to receive 10% off the price of the products in your cart. This code can be used unlimited times, but is linked only to your account.