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FAQs

Shipping
1.How soon will my order ship?

Our standard order processing time is one (1) business day. Any order placed before 12:00pm Eastern Time during normal business days will be shipped the same day, as soon as the payment transaction is approved.

Normal business days are Monday through Friday, NOT INCLUDING Saturdays, Sundays, and public holidays.

2.How much does shipping cost?

For items that are in stock and shipping within the USA, we offer a flat rate standard shipping of $9.95 for any order less than $100.00. Shipping is FREE when your order is above $100.00! Standard shipping is always free for ITAS Club Members and US Service Personnel to AFO and FPO addresses.

We also offer express shipping via 3-Day Saver ($9.95 standard fee + $20) or Next Day ($9.95 standard fee + $40).

3.What is your shipping policy?

In order to protect ourselves and our customers from fraud and identity theft, ALL FIRST ORDERS must be shipped to the billing address corresponding with the credit card used.

4.How do I track my order?

Once your order has shipped, a confirmation email will be sent to you with a tracking number and a link specific to the order. The link is directed to the carrier's tracking page which shows detailed tracking information.

Alternatively, you can track the progress of your international shipment by logging into your ItalianSmokes account and visit My Account. In My Account, you will see all your order details in Order History.

5.Do you ship to APO/FPO addresses?

To show our support and gratitude for the troops, we offer free shipping on all orders shipped to APO and FPO addresses around the world. All orders to APO and FPO addresses will be shipped via US Postal Service.

6.How soon will my order be delivered?

You can track your orders online by logging into your ItalianSmokes account and visit My Account. In My Account, visit Order History to view all previously placed orders.

Delivery depends on the destination and on the shipping option you have chosen. For example, orders shipped via standard shipping to destinations within the continental USA are usually delivered within 2-3 business days.

* Allow 2-3 business days for delivery to Continental U.S.A.
* Allow 4-6 business days for delivery to Alaska, Hawaii or Puerto Rico
* No delivery on Saturdays, Sundays, and public holidays.
* Transit time estimates are dependent on carriers, actual delivery times may vary. We are not responsible for any delivery delay after dispatching.

7.Do you ship internationally?

Yes, we do ship internationally. For more information, please see FAQs: International.

8.My order was delivered to the wrong address. What should I do?

If your shipment was shipped to an old or wrong address that was provided at checkout, we would encourage you to get in touch with the location and attempt to locate your shipment.

Please log into your ItalianSmokes account and visit My Account to ensure your addresses are up to date, and that the correct shipping address is selected during checkout. We are not responsible for any delivery delay or lost shipment due to wrong addresses provided.

9.Nobody was home and my order was Returned to Sender. What are my next steps?

Once the return is received, all undelivered shipments will be processed as customer-initiated returns, assuming the goods are intact and fit for resale.

You will be refunded for all payments made, less the original shipping cost and 15% restocking fee. If your return is lost in transit on the way back to us, we will not be responsible for a refund of the order.

To avoid such disappointment, we strongly recommend that you provide the most accurate shipping address during checkout.

10.What is Adult Signature Required?

The shipping option with Adult Signature Required provides an added level of assurance by requiring the signature of any person 21 years of age or older at the recipient's address. After the delivery, you will be able to determine the date and time of delivery using USPS Tracking.

Signature Waiver is not available with this service and the USPS delivery personnel cannot leave a package at the recipient's address without the signature of an adult 21 years of age or older (government-issued photo identification is required).

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