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FAQs

What is your shipping policy for international orders?

All international orders are shipped DDU (Delivered Duty Unpaid), this means that we are responsible for shipping charges and insurance up to the agreed-upon destination. Customers are responsible for all customs tariffs, duties, taxes, and other fees.

If you are placing an international order, please be aware that we do not provide any assurances on whether the goods you order can be legally imported into such country. You are advised to check with your customs authority and/or other relevant government agency before you place an order with us for international delivery.

Even if there are no tobacco restrictions in your country, it is still possible that customs will refuse the shipment. In the event the shipment is refused and returned to us, we will not refund your original shipping cost and a 30% restocking fee of the purchase price would be applied as a reduction of your refund.

We reserve the rights to refuse to ship to any country.

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