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FAQs

Age Verification
1.Why do we need to verify your age?

ItalianSmokes.com is committed in ensuring trust in every aspect of our business. We do not sell tobacco products to anyone under the age of 21. We only sell premium large cigars, and do not sell small cigars, cigarillos, cigarettes, pipes, vapes, or other kinds of tobacco products.

Our premium cigars are to be enjoyed responsibly and only by adults (anyone above the age of 21). We verify the age of all customers prior to the first purchase of tobacco products. This is in compliance with Federal, State, and local laws and regulations.

2.How does age verification work?

Per FDA regulation on the sale and purchase of tobacco products, all customers must be validated to confirm the name, date of birth, and address as they appear on government-issued ID. We use a non-affiliated, third party company AgeChecker.Net to substantiate your identity and to assure that you are of minimum age to purchase tobacco products.

AgeChecker.Net has access to trusted public and government data sources in order to validate against the personal information you have provided. It is also specifically designed to protect your identity while maintaining the highest level of privacy when processing online transactions.

Once we have successfully verified you, you will not need to verify again if you log in and order from the same account.

3.Is the age verification process secure?

Yes. AgeChecker.Net uses a secure 256-bit encryption technology to ensure the safe delivery of the information you provide online. In addition, your sensitive personal information would not be sold nor shared with other third parties without your consent. This practice assures that your personal identifiable information is safe from being accessed by unauthorized parties.

4.How do last 4 digits of SSN help verify my age?

AgeChecker.Net uses the last 4 digits of your Social Security Number (SSN) to facilitate the verification process. It is very unlikely that anyone else has the same first and last name, date of birth plus the same last 4 digits in their SSN.

Therefore this combination is used as a key to look up your record in the public and government data sources. This is so we can be 100% sure of your identity and age.

5.What happens if I can't be verified?

If AgeChecker.Net can't verify your age and/or identity, it is likely because there is a limited amount of available information in the public and government data sources. We expect that this would only affect a very small number of our customers.

If this happens, we will contact you directly via email to verify your age. To do this, we typically require a copy of your Driver's License or government issued ID that validates your date of birth.

We understand your time is valuable, and we assure you that your information is kept confidential. If you have any question, feel free to contact us anytime Monday through Friday from 11:00am to 7:00pm Eastern Time.

6.How do I submit my personal information?

The fastest and easiest way to do this is to email us a copy of your Driver’s License or government issued ID that confirms your name, address and date of birth. Simply take a picture of your Driver's License or government issued ID with your mobile device and email it to: support@italiansmokes.com

7.I live outside of the USA, do I need to be verified?

AgeChecker.Net age verification is based on the public and government data sources in the USA, therefore this process is only to verify your identity and age if you are a citizen or resident of the United States of America.

For all international customers, please see FAQs: International.

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